Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of motheringdiary.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All is well. There is not enough one ball, but the mechanism works without problems.
Guys, great. I did not expect this quality. Durable. Smooth. Spinning without interference. Packed. Went 1,5 months. I recommend this store!!!
Convenient and fast
Good piece, delivery fast, thank you
Super!!! The plastic is hard, between two parts even the separator with balls is inserted. Turns well, the size is sufficient for home baking.
I liked the stand, it is very convenient to rotate when assembling cakes or pizzas.
Отличный товар и намного дешевле чем у других продавцов
Nice table. I liked it. Good spinning is not one cake lined on it. And budget recommend.
Too bad arrived broken, otherwise well
Yay! I got this backup! For a long time I was going to order! To the Nizhny Novgorod region reached 16 days, the store did not communicate, there was no need. It came in a package with pudyshkami, everything is whole, not bent. I collected it, it turns perfectly, it remains only to make a cake for home! I advise, order!
Very good quality. the shipping was really quick to United Kingdom . I’m really satisfied with the purchase and I recommend the store. thank you very much.
Careful sending. Article conforms to the description. To see in time and use because not yet test
Article received in three weeks in France. Perfectly matches the description. When using a little noisy with cracks but it will certainly be solved after some washing and lubrication. I recommend this article for its unbeatable value for money and the store for his seriousness
The order went to Peter for 3 weeks. Tracked. Price at the time of order 525,78 rub. I think that it is very overstated. I did not order for myself. I would not buy myself for this money. Red price 200 rub. I recommend the store, from his side everything is fine, except for the price)
Exact description! Very fast shipping! The circle itself is slightly narrow… I’ll try to put it under a small tent! And so… The order is very satisfied! Thanks store
Received a parcel, delivery was short, came whole and not bent. Thank you seller
Thank you very much I love it
The order came quickly, well packed. A bit crooked, but not critical. Thanks to the seller.
Nice goods, standard color