Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of motheringdiary.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***z
They’re very nice. Size well, maybe a little bigger. I’ll buy more, because they’re beautiful. They arrived very quickly.
Customer
exactas! la talla mas pequeña sigue siendo grande pero como se pueden sujetar con los velcros se ajustan.
S***o
They look very quality, they’re for a reborn. They arrived in 14 days.
8***r
Same k in the picture the store good communication thanks
S***e
2For the price they have are pretty good, I bought size 3 for my 10 month son and they fit well for now and little more
Customer
They’re nice. Clearer than you see in the picture but they’re fine. Fast shipping, recommended.
J***l
They’re not white. They’re yellowish, but very pretty. I already have them in two colors.
R***r
Class! Class! Class! Booties are just super!!! Come quickly! The store is sociable, it’s in contact! Everything is super! We came in two weeks. Put 5⭐. I recommend, you will not regret it!
S***a
Great good quality for that price give enough size for more time, I recommend
F***e
Very Fast Delivery Thank you and very pretty
V***n
Very nice Fast and Precious Shipping I love it!
K***a
Arrived well packed, lindoo excellent material like the picture.❤
N***o
A come very well in value and just like in discretion, thank you very much
L***a
Well, of course, the lines are not the most even, the price is quality, a couple of times it will come out
Y***n
Cool neat! For the autumn is perfect.
Customer
I They arrived in less than 2 weeks, very pretty a little complicated to put them xq comes without zipper JJJ. Identical to the photo although for the child’s foot it lacks firmness we could not put it on xq stones it would make him d year that you love adornment my child is 87 cm he’s 1 year old 5 months. Hope to help you with my review
E***e
super rápido y son iguales que las fotos
7***r
It is as shown in the description! Even though it came a little crushed.
R***r
Cute but difficult to dress well, so they are not bad but the legs do not freeze do not remember the size but we 3 months